Module 1: Selecting and Organizing a Process Improvement Project
Quality Improvement Training for LHDs, Module 1:
If you wish, you may download and print the materials presented in this module before you begin.
Part 1 - Introduction to Process Mapping (6 min, 19 sec)
Part 2 - Exercise: Opportunity Statement (0 min, 33 sec)
Part 3 - Organize the Improvement Team (2 min, 51 sec)